Privacy Policy

Privacy Notice

 

At COTSWOLD FRIDGE HIRE LTD, we take your privacy seriously. This Privacy Notice explains what personal information we collect, how we use it, how it may be stored or shared, and your rights in relation to your personal data.

 

This notice applies when you visit www.cotswoldfridgehire.co.uk, contact us, make an enquiry, request a quotation, make a booking or otherwise use our products and services.

 

COTSWOLD FRIDGE HIRE LTD is the data controller responsible for the personal information we process.

 

Company: COTSWOLD FRIDGE HIRE LTD

Company number: 16120399

Website: www.cotswoldfridgehire.co.uk

Telephone: 01789 224884

 

What Information Do We Collect?

 

We collect information that you provide to us directly, as well as certain technical information that may be collected automatically when you use our Website.

 

Depending on how you interact with us, this may include:

 

Your name

Email address

Telephone number

Postal or delivery address

Details of your enquiry or booking

Hire and purchase history

Communications between you and COTSWOLD FRIDGE HIRE LTD

Comments, feedback, reviews or recommendations

Payment and transaction information

Marketing and communication preferences

 

When you use our Website, certain technical information may also be collected automatically, including:

 

Internet Protocol (IP) address

Browser and device information

Connection information

Pages visited

Length of visits to particular pages

Page interactions

How you arrived at and navigated away from our Website

Other technical information used to operate, secure and improve the Website

 

Where payment information is required, payments may be processed through secure third-party payment providers. We do not intentionally retain full payment card details ourselves unless necessary and permitted by applicable law and payment security requirements.

 

How Do We Collect Information?

 

We may collect personal information when you:

 

Make an enquiry through our Website

Request a quotation

Make a booking

Hire a refrigerated trailer or other equipment from us

Purchase products or services from us

Contact us by telephone, email or through our Website

Provide delivery or collection information

Make a payment

Provide feedback or communicate with us about our services

Browse or interact with our Website

 

When you conduct a transaction or make an enquiry through our Website, we collect the personal information you provide, such as your name, contact details, address and information relating to your enquiry, booking or transaction.

 

Why Do We Collect Personal Information?

 

We collect and process personal information where necessary to operate our business and provide our services.

 

This may include:

 

Providing and operating our Website and services.

Responding to enquiries and preparing quotations.

Processing and managing refrigerated trailer hire bookings.

Arranging delivery and collection.

Processing payments and maintaining transaction records.

Providing customer service and technical support.

Contacting customers regarding bookings, deliveries, collections, payments or other service-related matters.

Maintaining appropriate business, accounting and legal records.

Improving our Website, products and services.

Protecting our Website and business against fraud, misuse and security threats.

Creating aggregated or anonymous statistical information to help us understand and improve our services.

Sending marketing or promotional communications where we have an appropriate lawful basis to do so.

Complying with applicable laws, regulations and legal obligations.

Our Lawful Bases for Processing Your Information

 

Under UK data protection law, we must have a lawful basis for processing your personal information.

 

Depending on the circumstances, we may rely upon:

 

Contract – where processing is necessary to provide a quotation, accept a booking, provide hired equipment, arrange delivery or collection, process a transaction or otherwise perform our contract with you.

Legitimate interests – where processing is reasonably necessary to operate and improve our business, respond to enquiries, maintain records, prevent fraud or provide customer service, provided your rights do not override those interests.

Legal obligation – where we need to process or retain information to comply with tax, accounting, regulatory or other legal requirements.

Consent – where you have specifically agreed to optional processing, such as certain forms of marketing. You may withdraw your consent at any time.

How Do We Store, Use, Share and Disclose Personal Information?

 

Our Website is hosted using the Wix.com platform. Wix provides the online platform and associated technology that allows us to operate our Website and provide products and services to our customers.

 

Information submitted through our Website may therefore be stored using Wix's data storage, databases, applications and associated infrastructure.

 

We may also share personal information with trusted third parties where reasonably necessary to provide our services. These may include:

 

Website and IT service providers

Payment processors

Accountants and professional advisers

Delivery and transport providers

Suppliers and service partners

Insurance providers

Government authorities, regulators or law enforcement where required by law

 

We do not sell your personal information to third-party marketing companies.

 

Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

 

Payment Security

 

Where payments are processed through payment gateways provided by Wix or another authorised payment provider, those providers are responsible for processing payment card information through their secure systems.

 

Payment providers may operate in accordance with the Payment Card Industry Data Security Standard (PCI DSS). These standards are designed to support the secure handling of payment card information.

 

You should not send full payment card information to us through unsecured email or other insecure communication methods.

 

How Do We Communicate With You?

 

We may contact you where reasonably necessary in connection with our business relationship with you.

 

For example, we may contact you to:

 

Respond to an enquiry

Provide or discuss a quotation

Confirm or manage a booking

Arrange delivery or collection

Discuss payment or outstanding amounts

Provide important information about hired equipment

Provide customer support

Resolve a complaint or dispute

Request feedback

Send important updates regarding our services

Comply with or enforce our contractual or legal obligations

Send marketing communications where permitted by law

 

Depending on the contact information you have provided, we may communicate with you by telephone, email, text message or post.

 

Marketing Communications

 

We may send you information about our products, services or offers where you have consented to receive marketing or where we otherwise have a lawful basis to do so.

 

You can ask us to stop sending direct marketing communications at any time.

 

Withdrawing from marketing communications will not prevent us from contacting you about an existing enquiry, booking, hire, payment, delivery, collection or other service-related matter.

 

Cookies and Website Information

 

Our Website may use cookies and similar technologies to operate correctly, improve performance, maintain security and understand how visitors use the Website.

 

Some cookies are necessary for the Website to function. Other cookies, such as analytics or advertising cookies, may require your consent before they are used.

 

Where applicable, you can manage your cookie preferences using the cookie controls provided on our Website or through your browser settings.

 

How Long Do We Keep Your Information?

 

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, accounting, tax, insurance and regulatory requirements.

 

The appropriate retention period will depend on the type of information and our relationship with you.

 

Information relating to bookings, transactions and accounting records may need to be retained for several years to meet our legal and financial obligations.

 

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

 

Your Data Protection Rights

 

Under UK data protection law, you may have a number of rights in relation to your personal information.

 

Depending on the circumstances, these can include the right to:

 

Request access to personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete your personal information in certain circumstances.

Ask us to restrict how your personal information is processed in certain circumstances.

Object to certain uses of your personal information.

Object to direct marketing.

Request the transfer of certain information to you or another organisation where applicable.

Withdraw your consent where we rely on consent as the lawful basis for processing.

 

We may need to verify your identity before responding to a data protection request.

 

How Can You Withdraw Consent or Exercise Your Rights?

 

If you no longer want us to process your information for a purpose that relies on your consent, or you wish to exercise one of your data protection rights, please contact us.

 

COTSWOLD FRIDGE HIRE LTD

Company number: 16120399

Website: www.cotswoldfridgehire.co.uk

Telephone: 01789 224884

 

Please provide enough information for us to understand your request and, where necessary, verify your identity.

 

Please note that withdrawing consent does not necessarily mean we must delete all information we hold about you. We may still need to process or retain certain information where we have another lawful basis or a legal obligation to do so.

 

Complaints

 

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

 

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

 

Third-Party Websites

 

Our Website may contain links to websites or services operated by third parties.

 

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

 

Privacy Notice Updates

 

We may update this Privacy Notice from time to time to reflect changes in the law, our Website, technology, our service providers or the way we operate our business.

 

Any changes will take effect when the updated Privacy Notice is published on our Website.

 

Where appropriate, significant changes may also be brought to your attention.

 

Last Updated: August 2026

 

For questions about this Privacy Notice or how COTSWOLD FRIDGE HIRE LTD handles your personal information, please contact us:

 

COTSWOLD FRIDGE HIRE LTD

Company number: 16120399

Website: www.cotswoldfridgehire.co.uk

Telephone: 01789 224884